Business Excellence aims at achieving exemplary performance leading to expected results. One of the many drivers to motivate people to achieve exemplary performance if to use Emotional Intelligence to connect with their feelings, experience, and perspectives.
EI is about understanding and monitoring the feelings and emotions of oneself and others. EI has gained popularity as one of the determinants of motivation and productivity. Normally, a cause or event triggers emotions which manifests its expressions into actions. Sometimes, emotions remain steady for a considerable amount of time without a cause or trigger. Emotions should be expressed.
“Emotion suppression involves inhibiting an emotion-expressive behavior (Gross, 1998a), and it is generally thought of as having negative consequences”(Newman 2010).
Understanding and management of EI is a key competency to regulate important outcomes in personal and professional life, like (but not limited to) interpersonal relationships, family affection, social bonding, academic or workplace success.
Primarily there are three types of competencies identified for performance: Cognitive Intelligence, Social Intelligence, and EI. Cognitive competencies are composed of systems thinking and pattern thinking.
“EI competencies are composed of emotional self-awareness, emotional self-control, adaptability, achievement orientation, positive outlook, empathy, organizational awareness, influence, inspirational leadership, conflict management, coach and mentor, and teamwork”. (Richard E. Boyatzis1* 2015).
Cognitive intelligence was believed to predict job performance, but recently, studies have identified that EI is also a significant predictor of performance. (Richard E. Boyatzis1* 2015). A combination of these two competencies (driven as a function of their components) manifests the person’s behavior.
